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December 5, 2021

Patron Services Associates

Hosted by Theatre Passe Muraille

We are looking for Patron Services Associates!

Reporting directly to the Patron Services Manager (Ceridwen Kingstone) this position works as Box Office staff, as a FOH Manager and as a bartender on rotating shifts.   Responsibilities:

  • Reporting directly to the Patron Services Manager (Ceridwen Kingstone) this position works as Box Office staff, as a FOH Manager and as a bartender on rotating shifts.
  • Ensuring that the needs and requests of the Theatre Passe Muraille subscribers, donors and single ticket buyers are handled in a courteous, speedy and appropriate manner in-person and via telephone.
  • Running the box office during the week and during performances (selling tickets, answering all box office related questions, etc.).
  • Reconciling cash at the end of your shift.
  • Liaison with Stage Managers to ensure a smooth transition while opening the house for a show and handing the house over to the SM.
  • Responsible for the safety and comfort of patrons, handling all patron concerns and challenges, being proactive to create the best possible patron experience.
  • Manage our Volunteer Ushers and brief them at the start of their shift, make sure they are fully supported throughout.
  • Trouble-shoot any challenges that may arise during an event or performance and document these on the daily Front of House Report.
  • Offer administrative support to the Patron Service Manager during slow hours at the box office. 
  • Other duties as assigned


TPM would like to ensure this application and interview process is as accessible to the public as possible. If submitting a written document creates a barrier for you please feel free to submit an audio recording or video message instead. You can also schedule a time to call in by contacting the Patron Services Manager at 416-504-8988 ex.2130. Also please reach out to us if the submission deadline we provided is a barrier and we can find an alternative date that works for both parties.

Please note that our box office and second level of the theatre is not currently wheelchair accessible. There is one step to access the box office and 2 flights of stairs to access our balcony, bar and cabaret space. 

If there are other areas of this position or application process that you would need adjusted to fit your needs please email ceridwenk@passemuraille.on.ca. We are open to discussing how we can make this position work for you to the best of our abilities. 


Theatre Passe Muraille

16 Ryerson Ave, Toronto, ON, M5T 2P3, Canada

Phone number: 416-504-7529

Email: info@passemuraille.on.ca

Founded in 1968, TPM is Canada’s original alternative theatre company, currently developing and producing new Canadian plays. TPM is striving to articulate a distinct Canadian voice that reflects the complexity of our intercultural society. Theatre Passe Muraille (TPM) believes there should be a more diverse representation of artists, audience members, and stories in our theatre. TPM aspires to be a leader locally, nationally and internationally in establishing, promoting, and embracing collaborative and inclusive theatre practices. We do this so that we can support and ignite the voices of unique artists, communities and audiences.